Yes, we are experts in Front end Engineering and translate the designs to pixel perfect implementations. We do not work on backend technologies. Backend work is usually done by the customer’s team or we can help find a great partner.
Web based applications, iOS & Android Applications.
As strong advocates of UX, we would obviously say ‘yes’. Some agencies simply create a nice visual design which then forms the basis of the entire website or app. We believe that by really understanding the people that are using your product, their goals and expectations, you can create an experience that your users will enjoy. This is key to increasing engagement, conversion and loyalty.
Investment into UX should be considered on a scale, rather than an all or nothing approach. Smaller budgets might be restricted to an expert review and implementing best practice, as budgets increase more investment can be made. There is real value to be gained from stakeholder, user and competitor research that is then analysed to produce personas, goals and task mapping, scenario development and user journeys.
The businesses that financially benefit the most from UX investment and see a directly attributable return are those sites that have specific conversion requirements. An online conversion may take different forms depending on the company objectives, i.e. from increasing sales leads, bookings, purchases or data capture to reducing inbound calls to customer service.
Investing in user experience research and design for a web application can help to drive usage. People will avoid software that is not user-friendly. UX research can identify the typical journeys and frustrations the user has, the interface can then be redesigned to make using the software a more pleasurable experience, increasing adoption, engagement and retention. We have also found that a better-designed user interface can also increase the accuracy of data input.
Yes, our collaborative approach means that we are happy to pass on our completed work along with the relevant documentation to your in-house teams for the next stage of the project. Whether it’s the research and insights findings report, wireframes or completed design files. We are happy to participate in a handover briefing if needed.
No, we can create any type of digital product. We can design and develop mobile apps, progressive web apps, bespoke web applications such as online portals and intranets. We also provide digital campaign support for clients including digital design assets such as email templates and banners. If you have a unique digital project in mind, please contact us to find out how we could help.
Yes. We have experience at reviewing specific parts of user journeys such as improving complex processes such as online booking and lengthy registration forms to improve conversion - we helped the YesMindy and Talkitover successfully redesign their donor registration form to improve the quantity and quality of applicants. We have also worked with clients to redesign the user interface of their web application to increase engagement and accuracy of data input.
Usually we kick start every project with a detailed brainstorming session with all the stakeholders from the client side. These are the details/data we require before the start of every project.
Business/organisational goals
Target audience details
Product goals
Expected outcomes and KPIs of the project
Technical specifications
Market research data, if any
Previous user experience audit results if any
User analytics data, if any
Business reports
All the factors influencing the cost (scope, complexity, platforms, budget, client feedback) will also affect the delivery timeline of a UX design project. A typical UX design project could go anywhere between 2-3 months to 6 months for a small-medium sized project. Bigger projects could take more than 6 months to 1 year depending on the scope and complexity.
We shall extend our support according to the client’s requirements. After ‘User Acceptance Testing (UAT), we shall be providing support for the next 3 months.
If the client has opted for an Annual Support Contract (ASC) with us, we are entitled to provide our services at any time during the period of contract.
We promise not to spam or sell your data to vultures :)